Returns & exchanges

RETURNS

Marcia has a 14 days return policy: 14 days from when you received your order.
EXTENDED RETURN POLICY FOR XMAS: 30 days for all orders placed between the 13th and the 24th of december.

In order for the customer service to accept the return, all items must be returned in their original condition, without having been worn, washed and with original tags attached.
Please include the invoice you recieved with your order to allow us to identify your return and refund you.
Also include and fill out the return form you recieved with your order.

Return shipping costs and all other expenses are the customer’s responsibility.

For returns from Paris you are welcome to drop off your package at the listed address after arrangement via email: customercare@warmarcia.com.

Parcels returned after the prescribed timeframe shall be refused and returned to the sender.

The item/s shall be returned to:
Wear Marcia
100 rue d’Aboukir
75002 Paris
France

Once a return is received and approved, you will be refunded by the same method you made the payment with. Excluding the shipping costs.
The refund will be processed as soon as possible, but please allow 3 to 5 days from the date on which the return has been received and all the conditions mentioned are met.

Until we recieve an item, it remains the customer’s responsability.

 

EXCHANGES

If you are interested in a different size, colour or style, please return your item/s to us and simply purchase the new piece separately at marciawear.com

 

INFORMATIONS

THE ITEM/S SHOULD BE PACKAGED:

– IN THEIR ORIGINAL CONDITION, TOGETHER WITH THE DUSTBAG INCLUDED IN THE ORIGINAL PACKAGE.

– WITH ALL ORIGINAL LABELS.

– PLEASE INCLUDE THE INVOICE YOU RECEIVED WITH YOUR ORDER. *please note that without the invoice, we cannot identify your return and cannot refund you.

– INCLUDE AND FILL THE RETURN FORM YOU RECIEVED WITH YOUR ORDER.

– SEND THE PARCEL: *for returns outside of Europe, remember to mark the package as a “return of goods” and attach the 3 Proforma invoices on the outside of the package. Returns stock in custom and duties are the customers responsibility.

If you need any assistance please email: : customercare@wearmarcia.com